| DAS Customer Service Survey |
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| Welcome! |
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The Department of Administrative Services (DAS) periodically surveys consumers of DAS products and services to gather information to help us provide excellent customer service.
DAS completed its latest survey in January 2008. The department uses the information gathered to identify key actions and tactics for achieving improved customer service. DAS will also include the data in its Annual Performance Progress Report, published in October.
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| DAS Survey Results |
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DAS summarizes survey results in the following ways:
- Combined Customer Service Survey Results. This section of the report provides a synthesis of what was learned from respondents, suggests high-level opportunities for improvement, and compiles all survey responses into one DAS overall satisfaction rating for seven service criteria: timeliness, accuracy, helpfulness, expertise, information availability, overall quality, and effective policies with clear direction.
- Service Area Appendices. These appendices provide satisfaction results, a synthesis of data collected and high-level improvement opportunities for each service area. The 2008 survey included 12 service areas.
Survey Results (pdf)
See appendices A through L for the following division and service area results:
Budget and Management
Director's Office
Enterprise Information Strategy and Policy Division
Facilities Division
Human Resource Services Division
Oregon Economic Analysis
Oregon Progress Board
Operations Division
Public Employees' Benefit Board
State Controllers Division
State Data Center
State Services Division
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| Contact for More Information |
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For questions about the survey, please contact Mini Kobbervig, (503) 378-8267.
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