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OHLA Customer Connection
Customer Service that Connects
Customer Service Standards
Customer Service Hotline
Customer Connection Committee
Customer Service that Connects
customerconnectionlogo
The Oregon Health Licensing Agency (OHLA) strives to provide customer service that is timely, accurate and helpful. 
 
Customer Connection is our way of reaching out to the diverse group of people we license and serve:
  • The wide range of consumers who use services provided by our licensees in multiple health and related professions

  • The approximately 70,000 health and related professionals and businesses that represent active licenses the agency currently oversees

  • Our many and varied stakeholders, from the Oregon State Legislature to consumer advocacy organizations to professional associations

Customer Service Standards
OHLA's Customer Service Standards provide agency staff with specific goals to keep in mind when assisting customers, whether it be in person, over the phone, via e-mail, during facility inspections, and during any other agency activity.
 
Click here to review what you, as an OHLA customer, can expect from OHLA staff.
Customer Service Hotline
Phone

OHLA has established a customer service hotline to respond quickly to customer service concerns and comments. If our service isn’t up to your expectations (or it exceeds your expections), we want to hear from you.
 
Call OHLA’s Customer Service Hotline at 503-373-2292 and we will work with you to resolve any issues.

Customer Connection Committee
The following volunteer citizen board and council members have agreed to serve on the Customer Connection Committee, a group formed to provide the OHLA central agency with feedback on its customer service efforts. Many thanks to our committee members for their work!

  CHARITY BRAY
Tattoo Artist
Beaverton, Oregon
Advisory Council for Electroligists, Permanent Color Technicians and Tattoo Artists
 
PATRICIA HALL
Practitioner - Facility Owner
Pendleton, Oregon
Board of Cosmetology
  NELSON LOMAX
Public Member
Salem, Oregon
Board of Athletic Trainers
 
FRED PETERS
Public Member
Salem, Oregon
Advisory Council on Hearing Aids
 
MARILYN W. BARCLAY 
Respiratory Therapist
Albany, OR 
Respiratory Therapist Licensing Board 
 

 
Page updated: January 15, 2010

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